You can learn more from our asked questions
No payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the Billing Amount (which is including the installation charges) for the chosen plan.
Odinet in association with its alliance partner, offers an online payment option available on partners site, where the account can be renewed within seconds. The same will be shared with the subscriber along with user ID & password, once the link get activated.
Yes, the currently chosen/active plan can be changed before the duration of the billing period, expires but it will lapse your previous data as well as balance amount and your pack will be activated freshly. So the suggestion is, You should change your plan only after your current subscription is over.
Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 180 days of acceptance of Optical Network Unit (ONU) by Odinet Infocom Private Limited. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Odinet. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
Yes, Odinet by default provide ONT Equipment (Dual Band AC Router +Modem) against a specific refundable security deposit. However, the subscriber free to arrange the same recommended model on their own. Preferable a Wi-Fi router of good performances, An ADSL router (modem + router) is neither required, nor compatible with our services.
No, we specially designed Regular plans for video streaming like YouTube, Netflix, Amazon Prime & Hotstar & social networking sites like Whatsapp, Facebook, LinkedIn, Twitter or skype. Not recommended/ suitable for any commercial activities.
Yes, we do provide our customers with an option to put the billing of Newmoon Telelinks connection on temporary hold for billing, for a minimum period of 1 month to a maximum of 03 months. You are required to mail us your request at least 07 days in advance for our team to action on the same.
Still have you any problem for solutions?
For any inquiries relating to Pre-sale and Services, Please feel free to contact us through below contact form, email or call us during business hours.
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